Our returns policy

Premio Furniture returns policy

We want you to love your new furniture. If for any reason you're not completely satisfied, we offer a straightforward returns process.

Standard returns

• You have 30 days from the date of delivery to return an item.
• Items must be unused, unassembled, and in their original packaging.
• A collection fee of £49.99 applies for standard returns (waived if the item is faulty or damaged).

Faulty or damaged items

If your item arrives damaged or develops a fault, you are entitled to a free return and a full refund, repair, or replacement. See our Fault & Damage Claims section for more information.

Made-to-order items

⚠️ Important: Made-to-order and bespoke items cannot be returned unless they are faulty or not as described. Please check product listings carefully before ordering.

How to request a return

1. Log in to your account and go to My Orders.
2. Select the order and click Request a Return.
3. Select the items you wish to return and the reason.
4. Choose your preferred resolution: refund, replacement, or repair.
5. We will confirm your return request within 1 business day and arrange collection.

Refund timescales

• Refunds are processed within 5–7 business days of us receiving the returned item.
• Refunds are issued to your original payment method.

Need help with a return? Contact our returns team.