What to expect on delivery day

Your delivery day guide

Here's everything you need to know to prepare for your Premio Furniture delivery.

Before your delivery

• You will receive a delivery confirmation email the day before with your estimated delivery window (usually a 2–4 hour slot).
• You will also receive an SMS notification on the morning of delivery with a more precise time.
• Ensure someone is home to accept the delivery — our couriers cannot leave items unattended.
• Measure doorways, hallways, and staircases in advance to ensure your furniture can be brought in safely.

On the day

1. Our courier will arrive within your confirmed delivery window.
2. They will ask you to inspect the packaging before signing for the delivery.
3. If you notice any damage to the packaging, note this on the delivery receipt before signing.
4. Once inside, inspect your furniture carefully before the courier leaves.

⚠️ Important: If your item is visibly damaged, do not sign the delivery receipt as "received in good condition". Note the damage and contact us immediately.

Preparing your home

• Clear a path from your front door to the room where the furniture will be placed.
• Remove any fragile items or obstacles from hallways and staircases.
• Have your order number ready in case the courier needs to verify your delivery.

What if I miss my delivery?

If you miss your delivery, our courier will leave a card with instructions on how to rebook. You can also rebook online using the tracking link in your dispatch email.

If you need to rearrange your delivery in advance, please contact our team at least 48 hours before your scheduled delivery date.