Cancelling or amending an order

Can I cancel or change my order?

We understand that circumstances change. Here's what you need to know about cancelling or amending your Premio Furniture order.

Cancelling an order

You can cancel your order free of charge provided it has not yet been dispatched for delivery.

How to cancel

1. Log in to your Premio Furniture account.
2. Go to My Orders and find the order you wish to cancel.
3. Click Cancel Order and confirm your request.
4. You will receive a cancellation confirmation email within 1 hour.

⚠️ Important: If your order has already been dispatched, you will need to follow our returns process instead.

Amending an order

If you need to change your order (for example, update the delivery address or swap a colour), please contact us as soon as possible with your order number.

We can amend orders that have not yet been processed for dispatch. Once an order is with our warehouse team, amendments may not be possible.

Refund timescales

If your cancellation is approved, your refund will be processed within 3–5 business days to your original payment method.

• Credit/debit card refunds: 3–5 business days
• PayPal refunds: 1–3 business days
• Finance: Your agreement will be cancelled and no payments will be taken

Still need help? Contact our support team with your order number ready.